03 8820 0000
info@activecg.com.au
Support at Home Program
Assitance with Home and Garden Maintenance
If you find yourself struggling more and more with weeding, pruning, or small repairs around the house, you are not alone. Many older Australians find maintaining their home and garden becomes harder with age. The good news is that help is available through the government’s "Support at Home Program."
This program aims to help you live safely, comfortably, and independently in your own home, providing services that make daily life easier – from clearing gutters to fixing uneven floors.
Let’s explore what services this program covers, how it works, and how you can apply.
What are Home or Garden Maintenance Services?
Under the "Support at Home Program," home and garden maintenance services focus on keeping your living environment safe, clean, and livable.
These services are not about luxury renovations or major landscaping projects. Instead, they help with essential maintenance tasks that are crucial to your quality of life and safety.
Common examples include:
- Fixing small safety hazards – such as uneven floors, loose steps, or broken tiles
- Clearing gutters to prevent leaks or water damage
- Garden maintenance – mowing lawns, trimming shrubs, pruning hedges, clearing pathways
- Small external repairs – fixing door locks, light fixtures, or gates
- Pressure washing outdoor areas that are slippery
- Pest prevention or minor pest control
- Removing rubbish or clutter – especially after storms or garden clean-ups
- Seasonal maintenance – ensuring your home remains safe during summer heat or winter dampness
💡 The aim of these services is to prevent accidents, improve home accessibility, and keep your home looking tidy and feeling comfortable.
Why is Home Maintenance Support So Important?
Maintaining your home is not just about aesthetics – it's about health, safety, and independent living.
Here is a simple breakdown of how the right help can make a huge difference:
|
Benefit |
Description |
|
Safety |
Prevents slips, trips, or falls by removing potential hazards |
|
Independence |
Helps you stay in your own home longer and more safely |
|
Comfort |
A tidy home and garden improve physical and mental wellbeing |
|
Peace of Mind |
Reduces physical strain and mental stress |
|
Saves Money |
Fixing small problems early avoids costly major repairs later |
If you or your family are considering applying for the Support at Home Program, we recommend contacting My Aged Care or seeking help from a professional home care provider. Getting the right support not only makes life easier but also allows you to truly enjoy the safety and dignity of ageing at home.
2025 Client Satisfaction Survey Results -
Your Voice, Our Action
Thank you to our clients and families for participating in Active Home Care’s 2025 Client Satisfaction Survey. Your feedback helps us understand what we are doing well and where we can continue to improve.
The survey results show that the vast majority of clients are satisfied with our services. In terms of respect and safety, 96% of clients said staff respect their choices, background, and independence, and 96% were also satisfied with staff’s care for their home environment. 93% of clients felt safe when receiving assistance (e.g., moving, bathing, or using equipment).
Staff attitude and communication were also clear strengths. 94% of clients were satisfied with staff politeness and clarity of communication, with 73% saying they were "very satisfied" – the highest positive rating in the entire survey. Additionally, 90% were satisfied with staff’s skills and knowledge.
Regarding service outcomes, 88% said our services help them live more independently. Meanwhile, 82% said they would recommend Active Home Care to friends or family.
The most commonly used services were, in order: home support (cleaning, laundry), meal preparation, and allied health services (e.g., physiotherapy, podiatry). This reflects that clients need practical, daily help to safely remain living at home.
We have also identified several areas for improvement based on client feedback. While many aspects of our service are working well, we recognise that there is room to enhance the consistency, clarity, and overall support we provide. We take all feedback seriously and will ensure it is considered in future service reviews.
Overall, the 2025 survey confirms that Active Home Care performs excellently in providing safe, respectful, and high-quality home care services. We thank every client for their trust, and we will continue to listen to your voice.
If you have any feedback or need assistance, please feel free to call us on (03) 8820 0000, contact us via WeChat (Activehomecare), or email info@activecg.com.au.
Let Your Voice Illuminate Better Home Care - Active Home Care Consumer Advisory Board (CAB)
Why Do We Need to Listen to Your Voice?
In Australia, the core of home care services is not just "providing services" but "listening and responding." With the new Support at Home program, the care model increasingly emphasises "person-centred" and "client-directed" care.
We firmly believe that the people who know best whether a service is good are not managers or policymakers, but you and your family who use the services every day.
Therefore, we have established the "Active Home Care Consumer Advisory Board (CAB)", inviting clients and family representatives who use our services to meet face-to-face regularly with the management team. This helps us see our blind spots, refine details, and work together to create more considerate home care services.
What is the CAB? What is it not?
|
What the CAB is |
What the CAB is not |
|
|
Role |
Co-designers of service improvement |
A mere complaints or grievance meeting |
|
Discussion Content |
Service processes, communication methods, staff training, activity arrangements |
Individual case complaints (there are dedicated channels for complaints) |
|
Goal |
To make services better match the real needs of clients and families |
To replace existing service management mechanisms |
Specific Tasks of the CAB (What will we do together?)
1) Experience Sharing
Share real feelings about recent services: What made you feel at ease? What felt inconvenient?
For example: Is the caregiver's arrival time stable? Is the communication clear?
2) Topic Discussion
Set a theme each year, such as:
"How to make new clients feel more welcomed during their first week of service?"
"How do families wish to be notified of client changes (phone, text, app)?"
"What special arrangements are desired during holidays (Christmas, Lunar New Year)?"
3) Service Proposals and Suggestions
You propose ideas, we assess feasibility. For example:
Client suggestion: "Could there be a monthly video check-in to involve families who live farther away?"
Family suggestion: "When a caregiver changes, could we be notified a week in advance and have a handover arranged?"
4) Participate in Service Evaluation
Help us test new service processes or communication tools (e.g., new care plan summaries, client satisfaction surveys) and provide real feedback.
5) Benefits of Becoming a CAB Member
- Directly influence service direction: Your suggestions will be recorded, discussed, and incorporated into service improvement plans.
- Exclusive networking opportunities: One gathering per year (with refreshments, choose in-person or video), to interact with management and other client families.
- Priority access to service news: Be the first to know about new services, activities, or policy responses.
Requirements and Expectations for CAB Members
We hope to have at least 4–6 clients or family representatives with the following qualities:
- Currently using (or have used within the past year) our agency’s home care services.
- Willing to share real experiences constructively and respectfully.
- Able to dedicate 1.5–2 hours per year for meetings.
- Willing to maintain the privacy of information shared by others in the meeting.
We especially welcome families from diverse backgrounds, languages, and care needs to participate, making our voices more diverse.
