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Home Care Plan Matters Requiring Advance or Immediate Care Management Team Notification 

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If you have started to use the subsidy from the Home Care Package Scheme, there are some things that you or your family needs to be aware of, as this may affect the government subsidy amount you receive.

1. Temporary Leave

The impact on subsidies and grants depends on the type of leave required and its length:

There are four types of temporary leave:

  • Hospital
  • Transitional Care (post-hospitalised)
  • Respite Care
  • Social Leave (holiday, getaway....)

For hospitalization or transitional care, the government will continue to pay the full basic home care grant and any applicable subsidies, only for a maximum of 28 consecutive days. From the 29th day of hospitalization leave, all basic grants/subsidies will be reduced to one quarter (25%) of the original subsidy.

For nursing home respite or leave for other reasons (including overseas/outbound travel); similarly the government will continue to pay the full basic home care subsidy and any applicable subsidies for a maximum of 28 days accumulated in a financial year. After the 29th day of such leave, all basic grants/subsidy will be reduced to one quarter (25%) of the original amount.

Please don’t forget to inform your care manager prior to taking your leave, otherwise your home package amount may be affected.

ACG Reminder: You must inform your ACG care manager when your leave will start and the duration of your leave. You can inform them verbally or in writing.

 

2. Deceased Notice

When a loved one on a home care plan passes away, you need to tell My Aged Care of this occurance so their case can be closed. This ensures that no further correspondence is sent to the deceased, their families or their representatives.

Secondly, you need to inform the Australian Death Notification Service or My Aged Care 1800 200 422 in this situation.

The Australian Death Notification Service provides a free nationwide service that helps you notify a number of different organizations of the death of a loved one. You can use this service after a death certificate has been issued, but you do not need to show the death certificate.

If family or a represenative does not inform the care manager about the death of a loved one, previously booked services with the care manager will continue as normal without their knowledge. Therefore, the care manager needs to be notified immediately so all service arrangements can be cancelled.

According to government statistics, as of September 30, 2020, there were 99,268 people nationwide waiting for funding from the Home Care Package. If you or your family or a client you are representing no longer requires services for any reason, the much needed funding will go back to the federal government and be used for someone who need support.

ACG Reminder: If a loved one has passed away, you should not hold on to any unspent federal funding.

 

3. Change Address / Move House

If you change your current place of residence, or moving to live with your children, you must notify your Care Manager as soon as possible.

The care manager initially uses the occupational therapist's home assessment report to arrange appropriate services equipments (such as grab rails or ramps) for your current home and personal health conditions. If you change your accommodation address for any reason, you need to notify your Care Manager in advance to schedule an occcupational therapist assessment visit.

ACG Reminder: If you change your residential address without notifying your Care Manager, the required services or equipment may be suspended pending a new assessment for your new address.

 

 

 

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Client Incident Reporting Training

The Serious Incident Reporting Scheme (SIRS) started as early as December 1st, 2022 and was extended to home-based elderly care, with the aim of providing the best care and protection for elderly clients who are receiving in home care services.

An incident is defined as a situation that can result in harm to eledrly people receiving in home care, such as falls, medication errors, injuries etc.

The purpose of ACG regular incident reporting training is to ensure that there incident management system are in place and understake to ensure incidents are reported, investigated and appropriate action is taken to prevent a recurrence.

Therefore, if an incident occurs during, before or after the day's scheduled services, all frontline staff must report it to ACG office staff. If the incident is of a serious nature, Care Manager must report it to relevant government departments within 24 hours.

 

 

 

Contact Information

Phone:
(03) 8820 0000

Email:
info@activecg.com.au

Our address:
Active Community Group - Home Care Services
4 Watts Street
BOX HILL, VIC 3128

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