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Terms That Clients May Forget
The Cancellation Policy is a written agreement between AGC and our clients that clearly states the result of a client cancelling an appointment, including fees. This fee can be a percentage of the total cost of the service or a fixed amount. However, this term is often overlooked by clients.
Why do we need a Cancellation Policy?
1. Resource management:
In order to provide you with quality services, the company needs to manage resources effectively, such as required staff, time, and materials.
In the case of a client cancelling services at the last minute, the cancellation policy ensures that scheduled staff are protected from a loss of income due to the client's unexpected cancellation, affecting their livelihood.
2. Protecting the financial functioning of the Company: This ensures the company receives appropriate compensation after providing/arranging services, avoiding losses caused by clients cancelling services with short/no notice.
3. Ensuring operational stability: The cancellation policy can reduce the impact of sudden changes on overall business operations.
4. Fairness: Ensures that the rights and interests of both parties are protected. By understanding and agreeing to the cancellation clause, clients can avoid potential disputes in the future.
5. Legal compliance: Many industries and regions have legal requirements regarding cancellation clauses. By implementing a cancellation policy, the company ensures that its operations comply with legal requirements.
The cancellation policy is as follows:
- The full fee will be charged if a service is cancelled with less than 24 hours’ notice.
- Full payment is required if cancellation is given within 3 business days in advance of the event date.
It is important that clients must understand the terms and conditions clearly before scheduling service times or participating in activities. It is advised not to make arbitrary changes unless strictly necessary.
Home Care Packages Program Inclusions and Exclusions Q & A
1. Does a person need to be reassessed every time their needs change?
As a care recipient's needs change (e.g., due to mobility decline, or due to a fall), the care manager and/or a treating health professional may identify the requirement for additional supports, services or equipment.
This may require a reassessment by an ACAT if the care recipient’s needs have changed to the extent that they need a higher package level. If new needs can be met within available funding, an ACAT assessment is unnecessary.
2. Are white goods, electrical appliances and household appliances covered?
Whitegoods, electrical appliances, and general household appliances are typically excluded under the HCP Program.
If the purchase is unrelated to a person’s aged care needs, then it is considered a general income purchase and excluded under the program. For example, refrigerators are considered general income expenses as this is a standard household expense.
