Home Care Package (HCP)

What is Support at Home (SaH)

The Support at Home program is designed to provide you with flexible, person-centred services that help you live safely, independently, and comfortably in your own home. Your services are based on your assessed needs and are outlined in your Notice of Decision and Support Plan.

Three Service Categories

All services will be grouped into three main categories for greater transparency and flexibility.​

• Clinical Care​ - Services like art therapy or other forms of expressive therapy that support mental, emotional, or physical well-being. For example: nursing, occupational therapy, physiotherapy, podiatry, dietitian services.​

• Independence​ - Assistance with daily activities like personal care help with bathing, dressing, or medication reminders; transport (including taxi vouchers); social support groups (e.g. Happy Group, Joyful Journey); therapeutic massage, acupuncture, or respite care.​

• Everyday Living​- Services for domestic needs, such as regular cleaning, lawn mowing, shopping, and meal preparation.​

Support at Home Classifications

Each participant receives one of 8 funding classifications for ongoing services. Their classification is determined in their aged care assessment.  

Funding is distributed on a quarterly basis, and participants may carry over any unspent funds up to $1,000 or 10% of their quarterly allocation, whichever amount is higher, into the next quarter.

If a participant’s current funding does not fully cover their support needs, a reassessment may be required to determine eligibility for a higher funding level. It’s important to explore ways to make the most of existing funding and services to ensure participants’ needs are met effectively.

Note: If you are receiving a Home Care Package, your funding level will remain the same when you transition to Support at Home.